Your Privacy Is Our Priority

01. Introduction and Scope

dkgame (referred to in this document as "we", "us", or "the platform") is an online gaming and betting platform that provides services to users in Bangladesh. This privacy policy applies to you ("the user") when you visit our website dkgame.cam, register, or use any of our services.

The purpose of this policy is to clearly inform you about what types of information we collect, why we collect it, how we use and store it, and what rights you have over your information. We keep your information secure through SSL encryption technology and modern security measures.

By continuing to use our services, you are considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

02. What Information We Collect

dkgame collects various types of information from different sources. This information is used to improve the quality of our services and to provide you with a safe and convenient experience.

2.1 Personal Information Provided Directly by You

You provide the following information directly during registration and account management:

• Full name and username
• Email address and mobile number
• Date of birth (for age verification — only users aged 21 and above may use the service)
• Address and district/division
• Password (stored in encrypted form)
• National ID or passport number (if identity verification is required)

2.2 Financial Transaction Information

For deposits and withdrawals, we collect the following information:

• bKash, Nagad, Rocket, Upay, or bank account number
• Transaction amount and date
• Transaction reference number and history
• Bank name and branch for bank transfers

2.3 Technical Information Collected Automatically

When you visit our platform, the following information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Pages visited, click patterns, and session duration
• Cookies and session tokens
• Referral source and traffic data

2.4 Gaming Activity Information

To improve your betting and gaming experience, we collect:

• Game history, bet amounts, and results
• Preferred game categories and betting patterns
• Bonus usage and wagering activity
• Login history and session information

03. Purpose of Using Your Information

dkgame uses your information for specific, lawful, and transparent purposes. We never use your information for unnecessary or unrelated purposes.

3.1 Account and Service Management

• Creating and verifying your account and confirming your identity
• Processing transactions — facilitating deposits and withdrawals
• Accurately maintaining your gaming history and balance
• Properly delivering VIP program and bonus benefits

3.2 Security and Fraud Prevention

• Detecting and preventing suspicious or unusual transactions
• Preventing account hacking and unauthorized access
• Complying with anti-money laundering (AML) policy
• Preventing multiple account creation and bonus abuse

3.3 Customer Support and Communication

• Providing assistance via live chat and email
• Notifying you of important updates, security alerts, and service changes
• Resolving your complaints and inquiries

3.4 Service Quality Improvement

• Analyzing user experience to improve the platform
• Testing before launching new games and services
• Identifying and resolving technical issues

04. Cookies Policy

Cookies are small text files stored in your browser. dkgame uses cookies to improve your service experience and ensure the smooth functioning of the platform.

4.1 Types of Cookies

• Essential Cookies: Required for login sessions and security; the platform will not function properly without them.
• Functional Cookies: Help remember your preferences (language, game settings).
• Analytics Cookies: Collect platform usage statistics to help improve the service.

4.2 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may affect login and other core functions. For non-essential cookies, your consent is obtained on your first visit.

05. Information Sharing and Disclosure

dkgame does not sell your personal information to third parties or transfer it for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Only the necessary information is shared with payment gateways (bKash, Nagad, Rocket, Upay), game software providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others), and technology service providers. These partners are contractually obligated to protect your information.

5.2 Legal Obligations

We may be required to disclose information in response to applicable laws in Bangladesh, court orders, or legitimate requests from regulatory authorities. In such cases, only the minimum necessary information will be shared.

5.3 Fraud Prevention

Information may be exchanged with relevant authorities to prevent cybersecurity threats, fraud, or money laundering. This is necessary to protect the interests of all users.

06. Data Security Measures

dkgame has implemented industry-standard technical and organizational measures to protect your information. We are committed to operating a secure and reliable platform.

6.1 Technical Security

• Use of SSL/TLS encryption technology for all data transmissions
• Passwords and sensitive information stored in encrypted form
• Operation of firewalls and intrusion detection systems
• Regular security audits and vulnerability assessments
• Two-Factor Authentication support

6.2 Organizational Security

• Regular data protection training for staff
• Access to data restricted to the minimum necessary
• Data protection agreements enforced with third-party partners
• Procedures established for rapid response in the event of a data breach

6.3 Response to Data Breaches

In the event of a data breach, we will notify affected users by email as quickly as possible and take the necessary protective measures. We are committed to informing you promptly based on the severity and nature of the incident.

07. Data Retention Period

We retain your information for as long as necessary or legally required.

• Active Accounts: All necessary information is retained for as long as the account is active.
• Closed Accounts: After an account is closed, financial records and transaction information are generally retained for up to 5 years, as legal and accounting requirements may apply.
• Security Logs: Log data collected for cybersecurity purposes is retained for a limited period.
• Marketing Consent: If you withdraw your consent for promotional communications, we will remove you from that list immediately.

After the specified retention period has passed, information is securely deleted or anonymized.

08. Your Rights and Controls

You have important rights over your personal information. dkgame is committed to helping you exercise these rights.

8.1 Right to Access and Correct Information

You can contact us at any time to find out what information we hold about you. If any information is incorrect or incomplete, you can request a correction and we will make the update within a reasonable time.

8.2 Right to Delete Information

You may request that your personal information be deleted when you close your account. However, some information may need to be retained to meet legal obligations, maintain financial records, or resolve ongoing disputes.

8.3 Right to Object to Data Processing

If you believe your information is being used for an improper purpose, you may raise an objection. We will review your objection and take appropriate action.

8.4 How to Exercise Your Rights

To exercise any of the above rights, contact us by email at: [email protected]. We will endeavor to respond to your request within 30 days of receipt.

09. Protection of Minors' Information

dkgame's services are intended solely for persons aged 21 and above. We never knowingly collect personal information from minors. Age verification is in place during registration, and identity verification measures are taken in suspicious cases.

If a parent or complainant believes that a minor has registered on our platform, please notify us immediately at [email protected]. We will investigate promptly and take the necessary steps.

10. Policy Changes

dkgame may update this privacy policy from time to time. If any significant changes are made, we will:

• Post a clear notice on the website
• Notify registered users by email
• Update the "Last Updated" date at the top of the policy

Continuing to use the platform after changes take effect will be considered acceptance of the updated policy. We recommend that you review this policy periodically.